<\/p>\n
By Our Correspondent<\/p>\n
As the Independent National Electoral Commission (INEC) celebrates the 2025 Customer Service Week on Monday,the Commission’s National Chairman,Prof. Mahmood Yakubu, restated the Commission\u2019s commitment to empathy, responsiveness, accountability, and excellence in public service delivery.<\/p>\n
Declaring open the Customer Service Week in Abuja on Monday, Yakubu said the annual event, celebrated in the first week of October, offers an opportunity to appreciate frontline staff and recommit to improving citizens\u2019 experience in public service.<\/p>\n
He described the 2025 theme, \u201cMission Possible,\u201d as timely and deeply resonating with INEC\u2019s vision of continuous innovation, stakeholder trust, and excellence in electoral service delivery.<\/p>\n
\u201cCustomer Service Week reminds us that every complaint and every inquiry responded to, every concern addressed, and every moment of engagement reinforces the Commission\u2019s commitment to serving the public interest as enshrined in the laws of our country, particularly the Freedom of Information Act, and articulated in our Integrated Service Charter.<\/p>\n
\u201cAs we continue to introduce innovations and constantly review the Commission\u2019s processes and procedures, I encourage us not to use this week for mere celebration, but to recommit ourselves to the core values of the Commission. We must rededicate ourselves to service delivery, generally speaking through empathy, responsiveness, accountability, and excellence,\u201d Yakubu said.<\/p>\n
He urged the Commission\u2019s staff not to treat the week as a ceremonial exercise but as a moment of reflection and recommitment.<\/p>\n
\u201cWe should continue to demonstrate our commitment to these goals by action and not mere sloganeering, for at the same words, action speaks louder than words. I am also one of those who believe that walk is actually prayer and action, so we should pray but keep walking. With these very few remarks,\u201d he added.<\/p>\n
The INEC Chairman also commended the Commission\u2019s SERVICOM Desk for its efforts in promoting customer-oriented reforms and improving citizens\u2019 access to timely and quality service.<\/p>\n
Yakubu and several distinguished officials of the Commission were honoured with awards in recognition of their exceptional performance and unwavering dedication to advancing INEC\u2019s mission of transparency and service excellence.<\/p>\n
On his part, the Acting National Coordinator and Chief Executive Officer of SERVICOM, Mr. Anthony Oshin, lauded INEC\u2019s commitment to institutional reform and service delivery to citizens.<\/p>\n
Represented by Mrs. Ngozi Akinbodewa, he described INEC\u2019s approach as a model for other public institutions, noting that its data-driven processes, technology adoption, and real-time accountability dashboards are examples of how public agencies can combine efficiency with transparency.<\/p>\n
\u201cThis year\u2019s theme, \u2018Mission Possible,\u2019 reminds us that even the toughest challenges in governance and elections can be turned into opportunities through teamwork, creativity, and resilience,\u201d Oshin said.<\/p>\n
He added that INEC\u2019s commitment to proactive service delivery and its use of technology in stakeholder engagement demonstrate the Commission\u2019s leadership in driving service excellence across the public sector.<\/p>\n
According to him, the 2025 Customer Service Week, celebrated under the colors symbolizing calmness, honesty, and passion, reinforces the resolve to strengthen citizens\u2019 confidence, improve transparency, and deliver seamless service across all platforms.<\/p>\n","protected":false},"excerpt":{"rendered":"
By Our Correspondent As the Independent National Electoral Commission (INEC) celebrates the 2025 Customer Service Week on Monday,the Commission’s National Chairman,Prof. Mahmood Yakubu, restated the Commission\u2019s commitment to empathy, responsiveness, accountability, and excellence in public service delivery. Declaring open the Customer Service Week in Abuja on Monday, Yakubu said the annual event, celebrated in […]<\/p>\n","protected":false},"author":2,"featured_media":7688,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[1056,2163,3298,1438,1584,4807,4892,3555,2893],"class_list":["post-7691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-entertainment","tag-accountability","tag-adoption","tag-citizens","tag-confidence","tag-empathy","tag-excellence","tag-real-time","tag-responsiveness","tag-strengthen"],"_links":{"self":[{"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/posts\/7691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/comments?post=7691"}],"version-history":[{"count":1,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/posts\/7691\/revisions"}],"predecessor-version":[{"id":7692,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/posts\/7691\/revisions\/7692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/media\/7688"}],"wp:attachment":[{"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/media?parent=7691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/categories?post=7691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dailyechoes.ng\/index.php\/wp-json\/wp\/v2\/tags?post=7691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}