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2025 Customer Service Week: INEC restates commitment to service delivery 

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INEC's SERVICOM Desk honours Prof Mahmood Yakubu

 

By Our Correspondent

As the Independent National Electoral Commission (INEC) celebrates the 2025 Customer Service Week on Monday,the Commission’s National Chairman,Prof. Mahmood Yakubu, restated the Commission’s commitment to empathy, responsiveness, accountability, and excellence in public service delivery.

Declaring open the Customer Service Week in Abuja on Monday, Yakubu said the annual event, celebrated in the first week of October, offers an opportunity to appreciate frontline staff and recommit to improving citizens’ experience in public service.

He described the 2025 theme, “Mission Possible,” as timely and deeply resonating with INEC’s vision of continuous innovation, stakeholder trust, and excellence in electoral service delivery.

“Customer Service Week reminds us that every complaint and every inquiry responded to, every concern addressed, and every moment of engagement reinforces the Commission’s commitment to serving the public interest as enshrined in the laws of our country, particularly the Freedom of Information Act, and articulated in our Integrated Service Charter.

“As we continue to introduce innovations and constantly review the Commission’s processes and procedures, I encourage us not to use this week for mere celebration, but to recommit ourselves to the core values of the Commission. We must rededicate ourselves to service delivery, generally speaking through empathy, responsiveness, accountability, and excellence,” Yakubu said.

He urged the Commission’s staff not to treat the week as a ceremonial exercise but as a moment of reflection and recommitment.

“We should continue to demonstrate our commitment to these goals by action and not mere sloganeering, for at the same words, action speaks louder than words. I am also one of those who believe that walk is actually prayer and action, so we should pray but keep walking. With these very few remarks,” he added.

The INEC Chairman also commended the Commission’s SERVICOM Desk for its efforts in promoting customer-oriented reforms and improving citizens’ access to timely and quality service.

Yakubu and several distinguished officials of the Commission were honoured with awards in recognition of their exceptional performance and unwavering dedication to advancing INEC’s mission of transparency and service excellence.

On his part, the Acting National Coordinator and Chief Executive Officer of SERVICOM, Mr. Anthony Oshin, lauded INEC’s commitment to institutional reform and service delivery to citizens.

Represented by Mrs. Ngozi Akinbodewa, he described INEC’s approach as a model for other public institutions, noting that its data-driven processes, technology adoption, and real-time accountability dashboards are examples of how public agencies can combine efficiency with transparency.

“This year’s theme, ‘Mission Possible,’ reminds us that even the toughest challenges in governance and elections can be turned into opportunities through teamwork, creativity, and resilience,” Oshin said.

He added that INEC’s commitment to proactive service delivery and its use of technology in stakeholder engagement demonstrate the Commission’s leadership in driving service excellence across the public sector.

According to him, the 2025 Customer Service Week, celebrated under the colors symbolizing calmness, honesty, and passion, reinforces the resolve to strengthen citizens’ confidence, improve transparency, and deliver seamless service across all platforms.

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Gov Fubara Felicitates Muslim Faithful on Eid Ul Mawlid

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Rivers state governor Siminalayi Fubara

By George Mgbeleke

Governor of Rivers State, Sir Siminalayi Fubara, has extended warm felicitations to the Muslim faithful in Rivers State and across Nigeria on the occasion of Eid ul Mawlid, the celebration of the birth of the Holy Prophet Muhammad (SAW).

In a goodwill message to commemorate the feast, signed by Chief Press Secretary to the governor, Onwuka Nzeshi, Governor Fubara enjoined the Muslim faithful to reflect on the noble virtues of peace, compassion, tolerance, selflessness, and service to humanity. According to the Governor, these virtues which were held dearly by the Prophet, have the potentials to promote harmony and positive change in the society.

“On this joyous occasion, I pray that Allah (SWT) accepts your prayers, grants you good health, prosperity, and continued peace in our state and nation.

“In Rivers State, we are proud of our diversity and the spirit of unity that binds Christians, Muslims, and people of all faiths together. Your prayers, peaceful conduct, and contributions to the growth and development of our state remain deeply appreciated.

“Let us continue to cherish our diversity and promote harmony, tolerance, and understanding. May our shared values of compassion, forgiveness, and unity guide us in our daily life,” he said.
Governor Fubara said that his administration remains committed to ensuring that every resident of Rivers State, regardless of religion or ethnic background, enjoys peace, security, and equal opportunities to thrive.

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Fubara pledges Speedy Execution of Oyorokoto Beach Resort Project …As FGN,RVSG Sign MOU on Creative Economy

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R-L: Governor of Rivers State, His Excellency Sir Siminalayi Fubara (right) presenting a plaque to the Minister of Art, Culture, Tourism and Creative Economy, Hannatu Musa Musawa after the MoU signing ceremony at Government House, Port Harcourt, yesterday.

By George Mgbeleke

The Governor of Rivers State, His Excellency, Sir Siminalayi Fubara, has reaffirmed his commitment towards the speedy execution of the Oyorokoto Beach Resort project, pledging to ensure that it is fully developed to make Rivers State a tourism hub in Nigeria.

Governor Fubara made the pledge on Monday at Government House, Port Harcourt during a ceremony where the Federal Government and the Rivers State Government signed a Memorandum of Understanding ( MoU) to advance the Renewed Hope Cultural Project, an initiative of the Federal Government designed to expand the creative economic sector in the country.
He disclosed that in the last three years, the Rivers State Government had invested a lot of resources in expanding the tourism sector in the state because of its desire to develop leisure spots, create jobs and diversify the local economy.

“We have invested in expanding the tourism sector of Rivers State. Some months ago, the project for the new Tourist Beach which we embarked upon in partnership with Landmark kicked off. They’ve already started their work and from what they promised, by this December the first phase will be unveiled and made ready for public use,” he said.

According to Governor Fubara, some aspects of the Renewed Hope Cultural Project were part of what his administration had in mind when it initiated the Ngô- Atlantic Oyorokoto Road project in Andoni Local Government Area of the state.

“It is a project that will open up that axis of Rivers State. The Oyorokoto Beach is one of the best beaches in this country. Today, I can tell you that all over the internet, I’ve been seeing pictures of elephants, lions and other sorts of wildlife that are being showcased as part of the tourist attractions on that new road,” he said.


Governor of Rivers State, His Excellency Sir Siminalayi Fubara (right) presenting a plaque to Miss World, Nigeria 2026, Queen Tamunosoye Karibi-George during her visit to Government House Port Harcourt on Monday.

Governor Fubara observed that infrastructure development is not just about building roads, bridges and hospitals but also about building an economy for entertainment and relaxation. He said that in Europe and some of the Middle East countries such as United Arab Emirates (UAE) and Qatar, their economies are not just boosted by their good roads but also by the hospitality industry they have created to provide comfort and relaxation to tourists.
“If not for this crisis in Iran, the closest tourism destination that everybody yearns for is Dubai, to go to there and enjoy. So what we are trying to do here is, if we can’t go to Dubai, let’s provide our own Dubai in Rivers State. If we can’t go to Qatar, let’s provide our own Qatar or Spain in Oyorokoto,” he said.

Governor Fubara gave assurance that Rivers state will not just sign the agreement, but will make sure that it goes further to put up something visible in the next four months. He expressed appreciation to the Federal Government for picking Rivers State as one of the key states for the project, adding that both parties to the MoU will work as partners in progress.

The Minister of Art, Culture, Tourism and Creative Economy, Hannatu Musa Musawa signed the MoU on behalf of the Federal Government, while the Permanent Secretary, Rivers State Ministry of Culture, Mr Ishmael Tomonialadeokuma, signed on behalf of the state.

In her brief remarks, the Minister of Arts Culture, Tourism and Creative Economy, Hannatu Musa Musawa described the project as timely adding that it is in line with the desire of President Bola Ahmed Tinubu to ensure collaboration between the Federal Government and the various states on expanding the creative industry in the country.

According to the minister, the main goal of the project is economic diversification and expansion as well as job creation. She hailed Governor Fubara for what his administration has done in the area of Art, Culture, Tourism and Creative Economy, describing it as been very vast.
” I’m very glad today that we have signed this Mou on the Renewed Hope Cultural Project. It is a project that spans across the Arts Culture, Tourism and Creative industry. It is really to catch up with what you have already done in the state. It is to see what we can do at the federal level to support you so that we can use it as a Tourism, Cultural and Creative hub as well as an Arts space.

“Mr President wants us not to work in silos but to work together with the different sub nationals to see how the Federal Government can support all your efforts in the state.
We have to collaborate and share our vision with the state. It is not complete if the FG does not collaborate with Rivers State. In fact it is one of the low hanging fruits.
“In coming into Rivers State, I can see that there is a huge diverse culture. Rivers State is one of the low hanging fruits. There is infrastructure, there is access, you have a number of international flights that come into Rivers State.
Our hope is that Rivers State, with the sort of idea and vision that you (Gov Siminalayi Fubara) have, that we can work together to make sure that Rivers State becomes a huge expression in making Nigeria the cultural and creative hub of Africa,” Musawa said.

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Senate orders rehabilitation of 74 federal roads, seeks FERMA budget boost ….As it embarks on annual recess

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President of the Senate, Godswill Akpabio

By George Mgbeleke

The Senate on Thursday passed a resolution demanding increased funding for the Federal Roads Maintenance Agency, FERMA, and ordered emergency rehabilitation of critical federal roads nationwide.

This followed consideration of the report of the Joint Senate Committees on FERMA and National Security and Intelligence on the Onyagede-Ogobia road off the Otukpo-Oweto highway in Ohimini Local Government Area of State.

Presenting the report, Chairman of the Joint Committee, Senator Abubakar Abdullahi (APC Kebbi North), said only 2km of the 28km road was still motorable after inspection.

He said severe structural failure, erosion and poor drainage had made most sections impassable, disrupting transportation, economic activities, healthcare access, education and security operations in the area.

The committee recommended immediate emergency rehabilitation of the road pending full reconstruction at an estimated cost of N15.06 billion, calling for improved drainage, erosion control and stronger security presence.

To address connectivity gaps nationwide, the Senate adopted the recommendation to rehabilitate two critical federal roads in each of the 36 states and the FCT, totalling 74 roads targeted for intervention.

Senators from Kogi, Lagos and Bayelsa States backed the report and urged prompt action on failed federal roads in their states.

Minority Leader, Senator Abba Moro (PDP Benue South) however cautioned colleagues to limit debate to the committee’s report and file separate motions for roads in their constituencies.

Senator Adams Oshiomhole (APC Edo North), urged the Federal Ministry of Works to prioritise maintenance of existing highways over new construction.

“The federal ministry of works must be properly guided. While many existing federal roads have deteriorated beyond acceptable standards, attention is being shifted to constructing new roads,” he said.

Oshiomhole described the Benin-Asaba, Benin-Warri and Auchi-Abuja highways as strategic national corridors needing urgent intervention. He said sustained maintenance was key to national security, economic growth and movement of goods and agricultural produce.

The Senate adopted all committee recommendations, including periodic legislative oversight and increased budgetary allocation for FERMA.

It also commended President Bola Tinubu for ongoing projects such as the Lagos-Calabar Coastal Highway and the Badagry-Sokoto Highway, describing them as transformative.

Senate President Godswill Akpabio directed that copies of the report be sent to relevant ministries, FERMA and appropriation committees for implementation and budget consideration.

Meanwhile, the Red Chamber has embarked on its annual recess and adjourned sitting to Sept.15,2026.

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