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2025 Customer Service Week: INEC restates commitment to service delivery 

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INEC's SERVICOM Desk honours Prof Mahmood Yakubu

 

By Our Correspondent

As the Independent National Electoral Commission (INEC) celebrates the 2025 Customer Service Week on Monday,the Commission’s National Chairman,Prof. Mahmood Yakubu, restated the Commission’s commitment to empathy, responsiveness, accountability, and excellence in public service delivery.

Declaring open the Customer Service Week in Abuja on Monday, Yakubu said the annual event, celebrated in the first week of October, offers an opportunity to appreciate frontline staff and recommit to improving citizens’ experience in public service.

He described the 2025 theme, “Mission Possible,” as timely and deeply resonating with INEC’s vision of continuous innovation, stakeholder trust, and excellence in electoral service delivery.

“Customer Service Week reminds us that every complaint and every inquiry responded to, every concern addressed, and every moment of engagement reinforces the Commission’s commitment to serving the public interest as enshrined in the laws of our country, particularly the Freedom of Information Act, and articulated in our Integrated Service Charter.

“As we continue to introduce innovations and constantly review the Commission’s processes and procedures, I encourage us not to use this week for mere celebration, but to recommit ourselves to the core values of the Commission. We must rededicate ourselves to service delivery, generally speaking through empathy, responsiveness, accountability, and excellence,” Yakubu said.

He urged the Commission’s staff not to treat the week as a ceremonial exercise but as a moment of reflection and recommitment.

“We should continue to demonstrate our commitment to these goals by action and not mere sloganeering, for at the same words, action speaks louder than words. I am also one of those who believe that walk is actually prayer and action, so we should pray but keep walking. With these very few remarks,” he added.

The INEC Chairman also commended the Commission’s SERVICOM Desk for its efforts in promoting customer-oriented reforms and improving citizens’ access to timely and quality service.

Yakubu and several distinguished officials of the Commission were honoured with awards in recognition of their exceptional performance and unwavering dedication to advancing INEC’s mission of transparency and service excellence.

On his part, the Acting National Coordinator and Chief Executive Officer of SERVICOM, Mr. Anthony Oshin, lauded INEC’s commitment to institutional reform and service delivery to citizens.

Represented by Mrs. Ngozi Akinbodewa, he described INEC’s approach as a model for other public institutions, noting that its data-driven processes, technology adoption, and real-time accountability dashboards are examples of how public agencies can combine efficiency with transparency.

“This year’s theme, ‘Mission Possible,’ reminds us that even the toughest challenges in governance and elections can be turned into opportunities through teamwork, creativity, and resilience,” Oshin said.

He added that INEC’s commitment to proactive service delivery and its use of technology in stakeholder engagement demonstrate the Commission’s leadership in driving service excellence across the public sector.

According to him, the 2025 Customer Service Week, celebrated under the colors symbolizing calmness, honesty, and passion, reinforces the resolve to strengthen citizens’ confidence, improve transparency, and deliver seamless service across all platforms.

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Legal luminary urges Nupe women in Film Industry to use their talents to promote culture, traditions

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Alhaji Mohammed Ndarani (SAN)

By Uthman-Baba Naseer,Minna
A Senior Advocate of Nigeria (SAN), Alhaji Mohammed Ndarani, has urged Nupe women in the film and music industry to consciously and deliberately use their talents to promote culture and traditions.

The legal luminary enjoined the artists to deploy their skills as tools for cultural preservation, moral re-orientation and positive societal transformation.

Ndarani who is also the Hukunchi Nupe and Hausaland gave the task on Sunday in Bida while delivering a keynote address as Guest Speaker at the “Women in Nupe Film and Music Sensitisation Programme”, organised by the National Nupe Films and Musical Makers Association (NUPEWOOD).

He described film and music as powerful instruments for education, orientation and identity projection, noting that when properly harnessed, they shape values, influence attitudes and promote the cultural image of a people beyond their immediate environment.

The Senior Legal Practitioner commended NUPEWOOD for its sustained efforts at promoting the Nupe language, culture, film and music, describing the initiative as timely, noble and deserving of support from all stakeholders.

According to him, the focus on women is particularly significant, as women remained the backbone of society, serving as first teachers, nurturers of values and custodians of culture.

Ndarani stressed that women must not only be participants but leaders and role models in the Nupe creative industry, urging them to use film and music to promote education, peace, unity, cultural pride and moral discipline, while avoiding content that undermines societal values and religious principles.

He said the sensitisation programme provided a platform to reposition Nupe women as cultural ambassadors, agents of positive change and contributors to economic growth within their communities.

The senior lawyer reaffirmed his commitment to education, youth empowerment and cultural preservation, warning that societies that neglect their culture and sideline women risk losing their identity and future.

He called on NUPEWOOD, government agencies, traditional institutions and other stakeholders to support the industry through training, funding, mentorship and enabling policies to enhance its competitiveness nationally and internationally.

Ndarani also urged the practitioners to remain disciplined, united, creative and law-abiding, while calling on Nupe musicians to uphold the rule of law and comply with Nigeria’s copyright regulations.

To further encourage the industry, Ndarani announced a donation of N1 million to the Nupe film sector, describing the gesture as part of his support for professionalism, value-driven creativity and the overall growth of the industry.

He cautioned that content produced through film and music reflects not only on individuals but on the image of the entire Nupe nation.

While appreciating the organisers and participants, Ndarani prayed for the success of the programme, the strengthening of NUPEWOOD and continued growth of Nupe culture in the country and at the global stage.

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Niger state NUJ Chairman elicitates with Christians on occasion of New Year celebration

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NUJ National President ,Alhassan Yahaya

By Uthman-Baba Naseer,Minna

Chairman of the Nigeria Union of Journalists (NUJ), Niger State Council, Comrade Abu Nmodu, PhD has felicitated with millions of Christians and Journalists globally on the occasion of Christmas celebration.

In a statement signed by the Assistant Secretary of the Council, Comrade Abubakar Adamu Kuta, the Chairman described Christmas as festive season of celebrating the birth of Jesus Christ, symbolizing God’s love and the hope of salvation for Christians, while also serving as a global cultural event focused on family, generosity, peace, and goodwill.

The statement reads “As we mark this joyous occasion, we felicitate with our Christian colleagues, friends and the entire Christian community in Niger State and beyond. We acknowledge the significant role journalists play in reporting events, promoting peace and harmony, and upholding the truth.

“This festive season offers an opportunity for reflection, forgiveness, and renewal. We urge all journalists and the general public to embrace the values of love, kindness, and compassion that Jesus Christ embodied.

“As we celebrate, we also remember our colleagues who have faced challenges, persecution, or lost their lives in the line of duty. May their sacrifices not be in vain.

“We call on governments, institutions, and individuals to respect the rights and freedoms of journalists, ensuring a safe and conducive environment for them to operate.

“On behalf of the Nigeria Union of Journalists (NUJ), Niger State Council, we wish all journalists, Christians, and the good people of Niger State a joyous, peaceful, and merry Christmas.

“May the spirit of the season bring us closer together, promoting unity, understanding, and progress

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He-RIN Disregards SNG Health Agreement, Calls for Strengthening of Local Mosquito Net Manufacturers

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WHO logo

By George Mgbeleke

The Health Reform Initiative Nigeria (He-RIN), a civil society organisation advocating health sector reform through increased funding, accountability and local capacity building, has rejected the SNG Health Agreement signed with the Federal Ministry of Health, describing it as self-serving, deceptive and a deliberate attempt to cripple existing local mosquito net manufacturers.

In a joint statement issued on Wednesday by its Executive Director, Sunday Tobi, and Secretary, Abdul Musa, He-RIN condemned the agreement that led to a partnership between Vestergaard and Harvestfield, culminating in the formation of SNG Health for the supply of mosquito nets in Nigeria.

According to the organisation, the arrangement is merely a continuation of the activities of the United Nations Office for Project Services (UNOPS), which it said previously dominated the sector under questionable circumstances.

“From available evidence widely reported in the media weeks ago, the so-called SNG Health was incubated by UNOPS at the instance of the Federal Ministry of Health through a Swiss company, in collaboration with the World Bank Nigeria, which operates as a sister organisation to UNOPS,” the statement said.

He-RIN accused the Ministry of Health of deliberately undermining local manufacturers of insecticide-treated mosquito nets, tracing Nigeria’s persistent malaria burden and failure to significantly reduce malaria-related deaths to what it described as the ministry’s collusion with UNOPS years before the Bola Tinubu administration assumed office in 2023.

The group noted that Nigeria continues to bear the heaviest malaria burden globally. According to the World Health Organization (WHO) World Malaria Report, Nigeria accounts for approximately 27 per cent of global malaria cases and 31 per cent of malaria-related deaths, with an estimated 184,000 deaths annually, mostly among children under five and pregnant women.

He-RIN further stated that this grim outcome persists despite substantial public spending on health. Data from the Budget Office of the Federation show that Nigeria’s health sector has consistently received only 4–6 per cent of the annual national budget, far below the 15 per cent Abuja Declaration benchmark.

In the 2024 Federal Budget, the health sector received approximately N1.3 trillion, representing just over five per cent of total government expenditure.

On malaria-specific investments, the organisation disclosed that Nigeria has received and deployed over N1.5 billion for malaria control interventions between 2015 and 2023, according to figures from the National Malaria Elimination Programme (NMEP) and partner funding disclosures.

These funds, largely provided by the Global Fund, World Bank, USAID and UN agencies, were primarily spent on the procurement and distribution of insecticide-treated mosquito nets (ITNs), indoor residual spraying, diagnostics and antimalarial medicines.

“Despite this scale of investment, Nigeria continues to struggle with malaria control due to policy inconsistency, excessive reliance on imported mosquito nets, weak local manufacturing capacity and opaque procurement practices,” He-RIN said.

The organisation recalled that the Federal Government had concluded arrangements for the local manufacturing of mosquito nets following a competitive bidding process completed in 2022, but alleged that the process was abruptly halted at the instance of UNOPS shortly after the current administration assumed office.

“Since then, the sector has witnessed no meaningful investment. Mosquitoes continue to ravage communities, while Nigeria retains the unenviable position of the world’s most malaria-burdened country,” the statement added.

He-RIN argued that these developments directly contradict President Bola Tinubu’s Renewed Hope Agenda for the health sector, which prioritises a Sector-Wide Approach (SWAp) to Universal Health Coverage (UHC), increased funding, strengthened Primary Health Care through the Basic Health Care Provision Fund (BHCPF), reforms under the National Health Insurance Authority (NHIA), health workforce development, and the promotion of local production as a pillar of a resilient health system.

The group stressed that if local manufacturers had not been blocked from accessing a proposed $100 million contract for the local production of insecticide-treated nets, millions of direct and indirect jobs could have been created, foreign exchange conserved, and malaria-related deaths significantly reduced.

He-RIN maintained that SNG Health does not serve Nigeria’s best interests, describing it as a re-emergence of vested interests within the Ministry of Health in collaboration with UNOPS, following the failure of what it alleged was an attempt to divert the $100 million initiative.

The organisation stressed that the President must urgently investigate the matter to understand why the Ministry of Health is, in its view, prioritising profit-driven arrangements over the health and lives of Nigerians, while malaria continues to claim hundreds of thousands of lives annually.

The organisation expressed deep concern that the Honourable Minister of Health has never publicly acknowledged the existence of local LLIN mosquito net manufacturers in Nigeria, despite their verifiable presence, prior international certifications, and documented supply history to agencies such as the Global Fund and the World Bank.

He-RIN alleged that the Minister assumed office with a clear conflict of interest, having previously worked in alignment with Vestergaard, and has since promoted policies that favour his personal and commercial interests while systematically disadvantaging Nigerian-owned manufacturers.

It revealed that the same Vestergaard company behind the partnership of SNG was the company responsible for closing down over 20 manufacturers of net in Nigeria including the bed net clusters in Lagos, Aba, kano and Onitshia when it came up with its standard Llin that was distributed free to Nigerians therefore killing the commercial market

According to the organisation, the Minister deliberately encouraged UNOPS to exclude and effectively ban local manufacturers who had invested substantial personal and borrowed capital to establish LLIN factories, creating a vacuum that enabled the emergence of SNG Health as the preferred supplier.

He-RIN further alleged that the Minister refused to commence tenders or malaria intervention campaigns in World Bank-supported states until the SNG Health agreement was finalised and procurement contracts could be directly channelled to the SNG arrangement.

The group stated that the Minister unilaterally pushed for the award of over 25 million Global Fund-supported LLINs to a narrow group of favoured companies without the backing of any publicly disclosed or Nigeria-specific epidemiological study, despite existing national data showing that multiple LLIN types remain effective across different regions of the country.

He-RIN emphasised that Nigeria’s epidemiological evidence supports the deployment of different LLIN technologies tailored to regional mosquito species and resistance patterns, noting that mosquitoes in Lagos differ significantly from those in Ebonyi and Sokoto States, making a single-net approach scientifically unjustifiable.

The organisation asserted that corruption, rather than public health outcomes, appears to underpin policies that ignore existing local manufacturers who had previously spent millions of dollars to establish LLIN factories and had successfully produced nets for international donors, including the Global Fund and the World Bank.

He-RIN recalled that the Ministry of Health is still indebted to local manufacturers for supplies delivered over a decade ago, even as those same manufacturers once placed Nigeria on the global stage by producing the world’s largest mosquito net, recognised by the Guinness World Records and displayed at Eagle Square, Abuja, during the African Leaders’ Summit on Roll Back Malaria.

The group stated that the objective of producing the world’s largest mosquito net was to demonstrate Nigeria’s manufacturing capacity, encourage sustained local production of LLINs, and justify continued government and donor patronage for manufacturers who had borrowed heavily to establish factories.

He-RIN questioned why SNG Health was prioritised when Nigerian manufacturers could have been supported through sovereign-backed loan guarantees of up to $40 million, coupled with assured market access, achieving the same outcomes without displacing existing players.

The organisation warned that the Minister’s current policy framework is directly harmful to existing manufacturers, as SNG Health competes within the same limited market while enjoying preferential treatment that distorts competition and undermines local industry survival.

He-RIN further alleged that the Minister deliberately stalled the issuance of tenders for World Bank-borrowed funds for over two years—despite rising malaria deaths among children—until the SNG Health plan was fully positioned, and cautioned that similar strategies are now being deployed under the guise of promoting “dual” LLIN technology, even though SNG Health is not the sole global producer of such nets and dual LLINs should not be imposed as the exclusive option for Nigeria.

“We therefore call on President Bola Tinubu to act in the national interest by halting the SNG Health arrangement and directing the Ministry of Health to publicly account for what happened to the $100 million initiative intended for local mosquito net manufacturing,” the statement said.

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